A recent settlement between a healthcare provider in New Jersey and the U.S. Department of Health and Human Services (HHS), Office for Civil Rights (OCR) vividly illustrates the importance of members of the healthcare industry taking great care when responding to negative Yelp, Google, or other online reviews (if they respond at all). On June 5, 2023, OCR announced a $30,000 settlement with a health care provider who disclosed the protected health information (PHI) of a patient in posting a response to the patient’s negative online review.

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